Illegal Robocalling and the Response to the Scourge

Robocall complaints were up more than 32 percent in 2017.            In response, the FCC established a task force to find a technological solution to this growing problem.

The Fight Against Illegal Robocalls is Ramping Up     

The Federal Trade Commission (FTC) reported that unwanted and illegal robocalls were their number one complaint in 2017, with more than 4.5 million robocall complaints plus an additional 2.5 million complaints about live telemarketing calls.

In response to the growing public outcry, the FCC formed a task force to find a technological solution to block unwanted robocalls. Participants in this initiative included industry leaders such as Sprint, Verizon, AT&T, T-Mobile, Syniverse and more. Together, they collaborated to establish a new framework to combat the recent scourge of robocalls. 


The goal of the task force was a standard framework for today’s VoIP (Voice over Internet Protocol) and SIP (Session Initiation Protocol) networks to better communicate and share information about a telephone call and its originator in order to combat illegal robocalls and Caller ID Spoofing.

The authentication of the call leverages the “SHAKEN” and “STIR” standards. SHAKEN (Secure Handling of Asserted information using toKENs) and STIR (Secure Telephony Identity Revisited) are protocols created to combat Caller ID Spoofing methods used by “bad actors”, in an effort to increase the chances that a consumer will answer a call on the far-end. 

The goal is for SHAKEN and STIR to offer a workable process for telephone service providers to verify information about the Calling Party and the origin of a call at a network level.

To learn more about how the Federal Government plans to protect consumers from illegal robocalls with this initiative, fill out the below form to download the full article.